Support
We're here to help.
Real people answer every request. Pick whichever way suits you. We aim to reply within 48 hours.
Open a support ticket
The fastest route. In the app, open Profile → Help & Support, or use your account dashboard on the web. Replies appear in the same thread.
Open the support portalEmail us
Prefer email? Write to us and include the email address on your Aultra VPN account.
support@aultratechsolution.comManage your account
See your devices and subscription, change your password, or delete your account on the web.
Go to my accountQuick fixes
Can't connect on public Wi‑FiOpen Settings → Protocol and switch to OpenVPN. It can run over TCP 443, which hotel and campus networks rarely block. If the network has a sign-in page, complete it before connecting.
Connection feels slowPick a server closer to you, or use the built-in Fastest profile. WireGuard® is usually the quickest protocol.
An app won't work with the VPN onSome banking and streaming apps block VPN addresses. Add that app to Split Tunneling so it uses your normal connection.
The VPN keeps disconnectingTurn on the kill switch's auto-reconnect, and allow Aultra VPN to run in the background in your phone's battery settings.
Cancel or change a subscriptionManaged in Google Play or App Store subscriptions.Delete your account & dataIn the app under Profile, or on the web.Report abuse or a security issueEmail us with “Abuse” or “Security” in the subject.
Looking for quick answers? Browse the FAQ.