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AULTRA VPN

Legal

Refund Policy

Last updated: August 2, 2026

1. 30-Day Money-Back Guarantee

We want you to be happy with Aultra VPN. If you are not satisfied for any reason, you can request a full refund within 30 days of your first purchase of a subscription plan.

No questions asked

You don't need to give a reason — though if something didn't work for you, we'd love the chance to fix it first.

2. How Purchases and Refunds Work

All Aultra VPN subscriptions are purchased through Google Play or the Apple App Store, so refunds are issued back through the store you bought from:

  • Google Play: contact us (below) and we can refund eligible orders directly, or request a refund from Google via Google Play refund support.
  • Apple App Store: Apple handles all App Store refunds. Request one at reportaproblem.apple.com. We cannot issue App Store refunds ourselves, but we will support your request.

3. How to Request a Refund From Us

  1. Contact support — through the support portal or by emailing support@aultratechsolution.com with the subject "Refund Request".
  2. Include your details — the email address on your Aultra VPN account and, if you have it, your Google Play order number (starts with GPA.).
  3. We confirm eligibility — we aim to respond within 48 hours.
  4. Receive your refund — refunds are returned to your original payment method by the store, typically within 3–10 business days depending on your bank.

4. Eligibility

Eligible for a refund

  • First-time purchases within 30 days of the transaction
  • Duplicate or accidental purchases
  • Charges after a cancellation you made before the renewal date

Not eligible

  • Requests made more than 30 days after purchase
  • Repeated refund requests on the same account (abuse of the guarantee)
  • Accounts terminated for violating our Terms of Service

5. Subscription Renewals

Subscriptions renew automatically. To avoid being charged for a period you don't want, cancel at least 24 hours before your renewal date in Google Play subscriptions or Apple subscriptions. After cancelling, you keep premium access until the end of the period you already paid for. If you are charged for a renewal you tried to cancel in time, contact us and we will make it right.

6. Chargebacks

Please contact us before initiating a chargeback with your bank — refund requests are almost always faster. Accounts associated with fraudulent chargebacks may be suspended.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the change takes effect and will be posted on this page with a new "Last updated" date.

8. Contact Us

Company: Aultra Tech Solution

Email: support@aultratechsolution.com

Support portal: myaccount.aultratechsolution.com/dashboard/support

Response time: within 48 hours